Comments on: Don’t Lose Your Benefits: Order Your CPAP Supplies Before the Year Ends https://www.rotech.com/blog-dont-lose-your-benefits-order-your-cpap-supplies-before-the-year-ends/ Wed, 01 Apr 2026 21:58:37 +0000 hourly 1 https://wordpress.org/?v=6.9.4 By: Rotech Healthcare https://www.rotech.com/blog-dont-lose-your-benefits-order-your-cpap-supplies-before-the-year-ends/#comment-493 Fri, 23 Jan 2026 15:02:41 +0000 https://www.rotech.com/?p=5236#comment-493 In reply to Pauline CostleyWalls.

Thank you for sharing this. We cannot confirm patient status or address case-specific details publicly, but our corporate team is available to look into this further. Please reach out to onlinecustomercare@rotech.com so we can assist.

]]> By: Pauline CostleyWalls https://www.rotech.com/blog-dont-lose-your-benefits-order-your-cpap-supplies-before-the-year-ends/#comment-491 Wed, 21 Jan 2026 21:13:03 +0000 https://www.rotech.com/?p=5236#comment-491 I contacted this company over 29 days ago to become a new customer. My Dr sent an order for C PAP and supplies to the company in Lexington Ky.
After 14 days I contacted company in Lexington as to when U could pick up supplies. The company stated they were waiting on Medicares approval. 21 days later I called Medicare and was informed there was no such inquiry
I called ROTECH of Lexington and the sales woman sad” we were just talking about you and we do not feel Medicare will pay for the supplies. “
I’ve been using C PAP for 5 years with Medicare paying the bill .
My response was “ I just spoke with Medicare and they have not received you inquiry. “
Sales women paused no response for 30 seconds and said “ok good by.”
This representative was not truthful and gives ROTECH a definite bad customer service reputation. NOT A COMPANY YOU CAN COUT ON.

]]>